Marc Smith Process Quotations

Dealers have numerous people on their lots during the week, but a small percentage of those people actually get written up. But as we know, the more people you write up, the more cars you're going to sell. So, we'll present ways on how to maximize your opportunities through a sales process from the initial point of contact with the customer.

Whether this customer drives in, phones in or clicks in, you as the dealer must develop an instant rapport with that customer and give them all of the information necessary to purchase from you. What you want to avoid is putting that younger buyer through a more traditional sales process from the past that when they finally weed through everything, they disconnect and go somewhere else. To succeed today, you must make sure these customers have the same experience on your lot that they had over the Internet.