My second job has been to try to use my power to create institutions of a modern state that could enter the European Union, and there was very little time. The door was closing, and I wanted to get Bosnia through before it shut.
It's not my job to be popular. I'm goal-driven; my job is to get results.
History teaches us these lessons for the interveners: leave your prejudices at home, keep your ambitions low, have enough resources to do the job, do not lose the golden hour, make security your first priority, involve the neighbours.
My first job has been to do the best thing for the Bosnian people. Not for the Serbs, the Bosniaks or Croats, but the people as a whole.