Great Customer Service Quotations

Customer service is the new marketing.

In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts

Big Government is erecting a panopticon state - one that sees everything, and regulates everything. It’s great “customer service,” except that you can never get out of the store.

Everything starts with the customer.

The best time to do great customer service is when a customer is upset.