Kevin Laughlin Quotations

There are roughly 2 million businesses in the United States with between 5 and 100 employees. It's an excellent market to operate in.

Dell was looking for a services partner to provide assessments and project integration to small-business clients in multiple markets, and we are the primary source for their transactional segment.

We are definitely focused on small business. Our average client is 25 to 30 desktops. That's the market that we've been in all along and we intend to stay in. Virtually all of our clients are less than 100 employees, although we do have larger clients where we do some aspect of supporting their environment.

Essentially we want to provide an appropriate balance between professional services and managed services to those accounts and owning the IT function of those small businesses.

The first step was providing monitoring and then moving what was done in the field and on-site to off-site.