Brad D. Smith Hard Quotations

I'd say the best way to train someone is to remember that you have two ears and one mouth, and use them in that ratio. That's hard to do, and ultimately what we've learned is how many false positives you get from listening to what someone says they're going to do instead of observing what they actually do.

I tell people: 'Do what you love, but it can also be hard to know what you love early on. But when you think about it and you describe the options, which one gets you a little more excited?'