A couple of years ago this popped up, and we found out that the insurance companies were referring to the lien law. If the shops don't know the laws and don't know any different, they just go along with it. We've been systematically reminding members about it." ()
A few shops have made complaints to the department of insurance about it." ()
They should be utilizing that person more, and based on that, defining how their position can entail more responsibility. I think that would be something the shops would agree with." ()