Donald Norman Design Quotations

In my opinion, no single design is apt to be optimal for everyone.

I prefer design by experts - by people who know what they are doing.

User-centered design means working with your users all throughout the project.

It is relatively easy to design for the perfect cases, when everything goes right, or when all the information required is available in proper format.

Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone.

Readers always seem to think that the author has some control over the design of their books.