Eric Rabe Union Quotations

I believe both unions and certainly management bargainers are committed to resolving the issues and getting a contract, ... But it remains impossible to predict when a settlement will actually be reached.

When you get to a point where you think people are ready to go home... that sometimes is helpful to have a deadline to get people focused, ... I think people are serious about getting a contract and getting things back the way they should be for customers. I think the union people are just as anxious to do that as we are.

We are asking each business unit to manage their work flow, which means managers' jobs have been eliminated, not the union positions, and we have eliminated contract work,

We continue to negotiate, and we continue to be hopeful. However, the negotiating process is a two-way street and the unions have not been willing to approve a contract that would allow the company to remain competitive.

We have been talking with the unions since late yesterday afternoon, ... non-stop intense talks with all sides fully engaged. It remains impossible not predict when these talks will end in a contract and get people back to their jobs.

Now the union has raised the issue of workplace stress, and we're working on a solution to that too, ... The work done in call centers we all agree is tough and the people that do this work face a hard job. The question is, how can we address issue of job stress and still provide customers with the service they want and that they deserve?