Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
Friendly makes sales - and friendly generates repeat business.
Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.