In the first week of the year, we tried to call the number they'd set up for pharmacies and we had a two-hour-and-25-minute wait. We can't hold an hour for one patient.
The whole thing's created a cash flow problem. We were inundated with requests for 100-day supplies. I couldn't believe the tremendous amounts we were dishing out. And it takes three to four weeks to get a reimbursement.