My favourite riposte to a heckle is to say, 'Excuse me, I'm trying to work here. How would you like it if I stood yelling down the alley while you're giving blow jobs to transsexuals?'
I was flying to the Maldives in 2000 when the plane went through turbulence - after that, I didn't fly for four years. Then a job came up in India, so I did a simulator flight and learnt about what goes on in the cockpit. I'm fine now.