Moving from the theological to the practical implications of...

Moving from the theological to the practical implications of Sony's snafu, the company couldn't have picked a worse time to offend its customers. Sony has already conceded a six-month head start to competitor Microsoft in the upcoming market-share battle for the next generation of game consoles. Microsoft's Xbox 360 is expected to debut this fall; Sony's PlayStation 3 will not arrive until the spring of 2006.