9/11 just seemed to come out of the blue. And there were...

9/11 just seemed to come out of the blue. And there were people asking questions, but then there were no answers. At some point, it just turned into, "We've got to do what we've got to do." And I think those are the moments when you grow, when you get the opportunity to try to figure out, exactly as you said, what price are you paying, and if it's worth that price.