Dean Headley Quotations

One way to gain revenue is taking what was free and turning it into a revenue-generating part of the service.

We're only growing the system now. Unless we fix a few things, we'll probably continue to have poorer and poorer performances as the years go by.

Our performance is about as bad as it was then. Unless we fix a few things, we're probably going to continue to have poorer and poorer performance.

We are half way to anywhere. It's just unfortunate that the airports around us developed before we did.

We would not have a low-fare carrier of any significance without that subsidy.

We've got the same problems we had five years ago.

You can't do that without making employee unrest part of that picture. At some point the attitude thing has got to play into this.

We found that this year, for the second year in a row, airline quality as a whole has gone down across the industry.

Every airline performed more poorly in baggage handling. The big question is: why?

People have already demonstrated that they don't mind driving that three hours and Southwest doesn't need to make this market any more convenient than it already is.

They might even go back to this idea of having people pay more if they carry a little extra weight on their body.

They're less on time, they're losing bags at a rate they've never done before, and people are complaining again.

They're charging you more for the basic ticket and then taking what used to be bundled in the package and switching it to a la carte. It's nuts.

At a time when the airlines got worse, they all kind of got worse at the same rate. If we continue down this path, consumers will lose all confidence in the airlines' ability to perform.

At a time when airlines got worse, they all kind of got worse at the same rate.

It's likely that the America West management has gotten a better feel for the holes in the merged company, and one of them is how it handles domestic reservations. They might have determined that whatever cost savings they're getting are being lost in customer dissatisfaction.

The large hub cities take a lot for granted. Wichita does not.

Airlines know their consumers. I'm not sure they know how far they can push them.