Joe Bartolotta Quotations

The bottom line is that tellers have always been important to a bank, because they are the primary point of contact for most customers.

It's not memorable and motivating if everyone else is doing it.

It's obvious that they would take that strategy first.

However, in recent years the role of teller has grown beyond customer service and processing transactions. They answer a broader range of questions, from questions about online banking to any number of financial services products. And tellers, again being on the front line, are expected to have those answers.