Joe Brancatelli Quotations

Given the current situation, where airlines, some of them in bankruptcy, are dropping and changing routes, you simply need to assume they forgot to call you if an itinerary changed or got canceled. Don't assume they'll take care of you if they do change the schedule, and don't assume that what you booked, especially on an award ticket, is what you will actually fly. It's a difficult time for airlines, and that makes it a difficult time for travelers.

It doesn't matter how many days you call in advance, you are never getting a free seat to Orlando on President's Day weekend at the restricted level,

Who gets to decide what an 'extraordinary circumstance' is? The airline. If airline says no, then what rights do you have? You have to take them to court.

Don't tell me you have forgotten the year 2000.

They are almost like the airline of the 1950s and 1960s that viewed flying as an experience, not an endurance test.

That not only will make it less convenient for you to fly, it will mean less opportunity for you to cash in your frequent-flier miles. In the weeks and months to come, it can only get worse, not better.

Your life gets geometrically worse the more you travel for business. The truth is that you often end up eating a bad hamburger after a long day of travel--that's if you're lucky enough to find room service open after 11 p.m. A child would only be an unwanted distraction.

It's endless. You get nothing free anymore. If you call instead of use a Web site, you pay $10 to $50 extra. If you want a paper ticket, you pay up to $75 for the privilege.

The minute your miles start costing you something, you've lost the equation.

The airlines say they had to change the weight limits because the heavier bags were a danger to their employees. But I guess if you give them $25, they're willing to put their workers at risk.

The airlines go out of their way for the first two or three days after a bankruptcy filing to convince you it's going to be business as usual.

I just wish there were more of them. I don't have to use them if I don't want to, and I'm thrilled to pay a guy to tote my bags -- or help me cut in line at check-in.

I just wish there were more of them, ... I don't have to use them if I don't want to, and I'm thrilled to pay a guy to tote my bags -- or help me cut in line at check-in.