Kay Wilkins Quotations

We did not bargain for having a million people trying to access an 800 number at the same time, ... For a long time, that was the only way people could access financial assistance. We've been trying to find innovative ways to get that assistance into their hands.

People needed to evacuate the city. That was the message the mayor was sending, ... Our people could have hampered the rescue effort. We were meeting buses of evacuees when they would come to different areas. What the Red Cross does during a national response is feeding and sheltering, and we were positioned well for that.

We have a hundred response vehicles either in the Baton Rouge area or en route.

We anticipate this is going to be a long-term disaster response.