Zach Nelson Quotations

Simple, single-metric quotas and forecasts are rare in any size business, but the SFA tools offered -- both on-premise and hosted -- can't handle this basic requirement, ... As a result, most forecasting and commissions happen in Excel, not the SFA tool.

Perhaps these devices are changing the notion of socializing.

If they don't like you, they don't renew. Renewal is everything.

Salesforce.com and other CRM solutions would be really useful if they actually had customer data stored. But they only have prospects. There's no way to make a prospect into a customer unless you tie together ERP and CRM.

It's gone from people questioning the model to people demanding the model. Over the last 18 months to two years, it's been a total sea change. Companies know we'll manage that information better than they possibly could. They want it stored offsite so it's more easily accessible to their people around the globe.

Taking products designed for large companies and then retrofitting them to work for smaller businesses is a recipe for failure. It would be like a bus manufacturer changing the color of the bus from yellow to black, and then calling it a car.

In my day, socializing was going out to a party to meet people. Now, socializing is taking place via networked devices.

The market is changing, with enterprises moving away from the old-style CRM. They want more capability and flexibility, and we're happy to give them that.

Due to Multi-Tenancy our gross margin by over 70%.