Robin Urbanski Customers Quotations

A lot of our customers also fly New York to London. If you look at the flight time, it's about the same.

The feedback from customers has been extremely positive. Especially in San Francisco, where a lot of skycaps are continuing to receive very good tips because the service they provide is a lot better.

The feedback from customers has been extremely positive, ... Especially in San Francisco, where a lot of skycaps are continuing to receive very good tips because the service they provide is a lot better.

All our recent initiatives are very successful because they answer to what our customers are telling us they want and that is a more comfortable, enjoyable flying experience, ... If other airlines like American do not realize that this is important to fliers especially the most frequent flyers then they must not be listening to their customers as closely as we are.

There are many, many ways customers can use their miles beyond air travel.