Scott Silverman Quotations

One of the biggest changes we're seeing is more and more consumers are accessing the Internet from high-speed connections. Retailers are able to have richer and more robust features on the Web site.

If it's a card-not-present transaction, you can see how there is a greater likelihood for fraud.

I think there's still a lot to learn.

Retailers understand that, in a multi-channel environment, each channel has unique strengths and benefits, ... We are beginning to see retailers crack the code of maximizing each channel so that the whole is greater than the sum of its parts.

Retailers cited several positive external factors contributing to the increased sales this year. The top three reasons were decreased gas prices, increased acceptance or comfort with online shopping, and the press coverage about online shopping. We are experiencing a general momentum right now.

Optimistic is a relative term, but telling because it takes into consideration what their expectations are. It has been good in the last few years, there is nothing that looks like a bad year in terms of online sales.

We are excited to see innovative companies such as Become.com join Shop.org and support the online and multi-channel retail community. We look forward to their contribution as a new member,

This week, consumers can expect to be hearing from retailers reminding them of all the strong promotions they are offering.

This year, online retailers will be capitalizing on the increased traffic by offering special promotions and discounts.

We're very excited about the data. We feel there's a lot of value in collecting this information from consumers in a very frequent and consistent way that is methodologically sound.

We're very excited about the data, ... We feel there's a lot of value in collecting this information from consumers in a very frequent and consistent way that is methodologically sound.

There's no big surprise as to what's causing the growth.

After a strong Cyber Monday, online retailers haven't looked back. Aggressive marketing and promotions, combined with enhanced customer service and product availability have kept the momentum going.

On Cyber Monday, consumers set their sights on surfing for holiday gifts and shopping online, ... This year, online retailers will be capitalizing on the increased traffic by offering special promotions and discounts.

That's an indication of their confidence in their logistics and fulfillment to get the orders to their customers in time. The last thing you'd want to do is not deliver a gift on time. You will lose a customer for life that way.

The Internet makes for very strange bedfellows. At this point nothing surprises me.