Eric Rabe Job Quotations

Now the union has raised the issue of workplace stress, and we're working on a solution to that too, ... The work done in call centers we all agree is tough and the people that do this work face a hard job. The question is, how can we address issue of job stress and still provide customers with the service they want and that they deserve?

We are asking each business unit to manage their work flow, which means managers' jobs have been eliminated, not the union positions, and we have eliminated contract work,