That's the ultimate gratification in any business situation - do customers buy the product? And do they use it and do they come back and buy more of it?
I've tended to work at fast-growing companies that improve the way business gets done.
After all, it's the future of business communication that we're looking toward.
I want my testimony to stand on that point. But I would point out that Zona Research Inc. showed we have increased market share among business users, educational users, and government users over the past several months - and that's more recent than the IDC report.
In my column series 'The Main Thing', I often talk about how Internet technology can improve the way people communicate - both within a business and between a business and its customers and partners.