Michael Dell Customers Quotations

We're increasingly applying the Internet to our entire business, from component design to end-user support, in the process making it easier to do business with Dell, enhancing relationships with customers and suppliers and reducing costs for all of us,

We believe we're doing so to a much greater degree than anyone else in our industry, and it is already a compelling difference in winning and retaining customers of all types.

Based on what customers are telling us, we expect sequential industry growth to follow historical trends, Y2K notwithstanding,

What we are trying to do is appeal to customers with technological experience.

Our strong results continue to differentiate us from our competitors, several of which are attempting to imitate aspects of Dell's unique direct business model. We believe that our customers around the world recognize the Dell difference and increasingly appreciate the benefits, stability and strength of our direct model,

We're winning new customers at a rapid rate and successfully managing our operating expenses, ... Those strengths in the midst of a trying period give us great confidence for the long term.

Customers are voting with their dollars and their feet today,

The old industry approach was proprietary technology and vertical service solutions, ... Customers now universally reject these notions.

A lot of the larger customers are looking at the end of February before major rollouts start taking place. We don't know exactly at what rate the turn-on is going to go, but it looks like February is not going to be tremendously strong for the industry.

It's customers that made Dell great in the first place, and if we're smart enough and quick enough to listen to customer needs, we'll succeed,

The key to our performance in the fourth quarter was focus. By remaining focused, we have helped our customers benefit from the superior performance, service and value that our unique direct model delivers.

This is a huge and very important leap forward in terms of what customers want from their PCs and the related products that go around them,