Customer Quotations | Page 2

We believe that lower-income customers tend to shop late, so we wouldn't be surprised to see a pick-up, and ultimately see a December comp in the middle of the range.

We believe that Bill Maher's interviews with some of the world's most renowned and up-and-coming artists and entertainers will offer customers unique insight into the motivations and inspirations behind the books, films, and music they love.

Whether this customer drives in, phones in or clicks in, you as the dealer must develop an instant rapport with that customer and give them all of the information necessary to purchase from you. What you want to avoid is putting that younger buyer through a more traditional sales process from the past that when they finally weed through everything, they disconnect and go somewhere else. To succeed today, you must make sure these customers have the same experience on your lot that they had over the Internet.

We're going to maintain the largest customers in a mode that is sell-with and involves a lot of participation. I think that's natural.

We're going to have to wait and see. I can't speculate. Job No. 1 is to get these customers up as quickly as we can.

We're going to have to pass some of this on in some form to our customers,

Unless a customer sees improvement, there is no improvement. It doesn't exist.

Universities and corporations lose hours of valuable information each day because it is too big a hassle and too expensive to capture that knowledge as it is exchanged. These large organizations are now realizing how the secure sharing of online presentations can help boost expertise, reduce travel and other costs, and recapture lost productivity. With EX Server software, that information is just a click away. Our enterprise customers tell us they are realizing a competitive advantage as they capture, process and access their most important asset -- organizational knowledge. EX Server software further improves their communication across division, campus or geographical boundaries for these distributed, sometimes global, organizations.

United will have to address the issue of the competition from low-cost carriers, ... United is going to have to broaden our appeal to more customers than simply high-end customers. United is going to have understand that, in the aggregate, there are fewer customers out there, so we have to appeal to them all.

We stock the world's best jeans, including James and Sass & Bide. Sass & Bide jeans are basic and super-comfortable, but the 18th Amendment jeans have just that little bit more detail; they are slightly more refined. Customers love them.