Dean Headley Airline Quotations

Airlines know their consumers. I'm not sure they know how far they can push them.

We found that this year, for the second year in a row, airline quality as a whole has gone down across the industry.

At a time when the airlines got worse, they all kind of got worse at the same rate. If we continue down this path, consumers will lose all confidence in the airlines' ability to perform.

At a time when airlines got worse, they all kind of got worse at the same rate.

Every airline performed more poorly in baggage handling. The big question is: why?