Mark Levitt Best Quotations

The choice between the two platforms can sometimes be made by the flip of a coin. Sometimes there is a customer whose CEO says he doesn't like a Notes application. It's not about the best product, but the right product for an organization.

A customer service person is usually expected to focus on a specific customer, a specific question, and give the best possible answer, ... If you're raising the stakes on that customer service person and saying, 'Okay, now you have to essentially keep clear in your mind multiple questions,' the risk of either inaccurate or incomplete information being sent to customers rises.