Mark Levitt Expect Quotations

A customer service person is usually expected to focus on a specific customer, a specific question, and give the best possible answer, ... If you're raising the stakes on that customer service person and saying, 'Okay, now you have to essentially keep clear in your mind multiple questions,' the risk of either inaccurate or incomplete information being sent to customers rises.

At one level, the types of applications enterprises use in 2006 will not seem so different from those used in 1996 or even 1986. We expect the applications markets to continue to grow and be highly active because of the slowly, but ever-improving ability of applications to help organizations use technology to be more effective and agile without requiring business users to be even more expert in navigating their way through IT solutions.