Mark Levitt Mind Quotations

The way that Zola was so productive reminds me of a wounded soldier who takes out more of the bad guys than ever before. When he finally had to give up his work, he went quickly.

A customer service person is usually expected to focus on a specific customer, a specific question, and give the best possible answer, ... If you're raising the stakes on that customer service person and saying, 'Okay, now you have to essentially keep clear in your mind multiple questions,' the risk of either inaccurate or incomplete information being sent to customers rises.