We try to find better solutions - our customers have given us a lot of trust.
When the economy is difficult, people care a great deal about the things they spend their money on. Customers have come to understand that Apple's products aren't priced high - they're priced on the value of what we build into them.
We have received very few calls from customers reporting this problem - we do not think this is a widespread issue. If customers are concerned about scratching we suggest they use one of the many iPod Nano cases to protect their iPod.
What you'll see on the shipping box, we've added a feature...that explains 'hey this one has an Intel Core Duo chip' so customers know what they are buying. It isn't any part of an Intel Inside program or anything like that. It is just part of the feature section on our box.
We always like to have more customers and we haven't stopped working hard to gain more. We are very proud that, over the last three quarters, our business has been growing twice as fast as the rest of the industry.