Brad Wilson Custom Quotations

I'm extremely bullish on CRM in general. Businesses have an ongoing need to communicate with customers, to work from the sales process and provide great customer service. Those needs don't go away. I think CRM has had some high-profile missteps in the past, but now we have a great opportunity to make CRM much more usable, and useful.

Our model is to have a lot of people offering highly tailored solutions in local markets. A lot of the other hosting models (from competitors) have more of a model of one-flavor CRM that they think everybody ought to use, and there's not much chance to add custom extensions.